1. Customer vehicle drop off
- Bookings only – no drive in’s
- Arrangements can be made for a contactless drop off
- Please follow COVID 19 Social Distancing guidelines
- Customers cannot come onto the premises
- We will require your full contact details
- Place your keys in the zip lock bag provided
- No waiting on site allowed
- To help our staff in sanitising, where possible ensure the interior of your car is clean and tidy prior to drop off
- Internal fans/air-cons need to be turned off by the customer upon arrival
- Due to possible contamination until further notice we will not be replacing air con cabin filters
2. During work/repairs
- All staff will be trained in COVID 19 Health & Safety procedures
- Vehicles sanitised before moving or commencing work (all contact points, door handles, steering, gear lever, handbrake etc)
- One dedicated staff member per vehicle
- Staff legally must remain a minimum of 1 meter apart at all times where practical
- Tracking of staff allocation to vehicles
- All Staff will be using PPE as required
- Technicians to only use their own tools only, no sharing
- PPE to be issued per job and disposed of in covered / sealed containers
- NO admittance to the workshop
- Courier/parts deliveries to a dedicated drop area (no contact, packaging disposed of immediately)
- Vehicles to be sanitised on completion of work prior to customer pickup
3. Customer Vehicle Pickup
- Arrangements can be made for a contactless pick up
- Customers cannot come onto the premises
- Please follow COVID 19 Social Distancing guidelines
- Your business legally must be contactless. Your customers can pay online, over the phone or in a contactless way. Delivery or pick-up legally must also be contactless
- Depending on the Midas branch process payment can be made in several ways, bank transfer, off site credit card, Eftpos etc.
- Where on site terminals are used, sanitiser and wipes will be provided
- Please check on your branch payment options prior to picking your vehicle up